Privacy Policy

Last Updated: 28/08/2024

Introduction

Onens Enterprises Ltd, trading as Four Oaks Psychology ("Four Oaks Psychology," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights concerning this information.

Data Controller

Onens Enterprises Ltd, trading as Four Oaks Psychology, is the data controller responsible for the personal information we collect and process. We are registered with the Information Commissioner's Office (ICO) under registration number ZA775813.

Information We Collect

We collect the following types of personal information:

• Information you provide directly to us: This includes information you provide when you:
  • Schedule an appointment (online or in person)
  • Complete intake forms
  • Participate in therapy sessions (online or in person)
  • Communicate with us via email, phone, or our website contact form
  • Provide feedback or testimonials
• Information collected automatically: When you visit our website, we may automatically collect certain information, including:
  • Your IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Pages visited
  • Date and time of your visit

How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services: This includes scheduling appointments, conducting therapy sessions, and maintaining client records.
• To communicate with you: This includes sending appointment reminders, responding to your inquiries, and providing you with information about our services.
• To improve our website and services: We analyse website traffic data to understand user behaviour and improve the content and functionality of our website.
• To comply with legal obligations: We may be required to disclose your information to comply with applicable laws and regulations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: We need to process your information to fulfil our contractual obligations to you, such as providing therapy services.
• Legitimate interests: We may process your information for our legitimate interests, such as improving our services and protecting against fraud.
• Legal compliance: We may process your information to comply with our legal obligations.
• Consent: In certain circumstances, we may rely on your consent to process your information, such as sending you marketing communications.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

You have the following data protection rights:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request deletion of your personal information in certain circumstances.
• Restriction: You have the right to request restriction of processing of your personal information in certain circumstances.
• Objection: You have the right to object to processing of your personal information in certain circumstances.
• Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of your data protection rights, please contact us using the contact information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these websites before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: admin@fouroakspsychology.co.uk
• Phone: 0121 6636008
• Address: The Moat House, 24 Lichfield Road, Sutton Coldfield, B74 2NJ

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have not complied with data protection laws. The ICO's contact information is available on their website at https://ico.org.uk/.