We are looking forward to meeting you. Whether you are attending your consultation in person or by video you can be sure of a warm welcome. The following information may provide answers to any frequently asked questions or queries prior to visiting. If you cannot find information relating to specific query, please do get in touch and will get back to you as soon as possible.
If you haven't already, you will shortly receive the following secure emails:
1) A self referral form (completion necessary for all new clients)
2) Terms and Conditions (a signed copy must be returned by email)
3) If you are a privately insured client, you will need to complete a form providing details of your authorisation reference and provider.
4) If you are self-funding and have not already paid, you will receive an invoice which requires payment prior to attending the appointment.
If you have not received any of these forms, please ensure you check your email spam folder as these forms are sent electronically. If you require any support please contact us.
The full session fee is payable when cancellation is given with less than 24 hours notice. Due to high demand, unfortunately it is not often possible to accommodate requests to reschedule.
We recently moved in April 2025 to a new location in the heart of Sutton Coldfield, Lyndon House, a beautiful Victorian era building, completely private and exclusive for the use of our clients.
Lyndon House is situated next to Sutton Coldfield train station with the front entrance situated on Railway Road.
Our facilities offer calming, comfortable and neutrally decorated consultation rooms in addition to a large sized meeting suite, perfect for group work and training. Upon arrival, you will be warmly greeted by our reception staff and can wait comfortably for your scheduled appointment.
Accessibility: If you have any accessibility requirements please let us know ahead of your appointment so appropriate arrangements can be arranged
Please visit by appointment only:
Lyndon House, 49 Lyndon Road, Sutton Coldfield, B73 6BS
If you have any issues locating Lyndon House, or if you are running late please call reception on 0121 824 3297
On Foot
Lyndon House is situated on the corner of Railway Road and Lyndon Road. We are across the
road from the rear of Sutton Coldfield Train Station.
The main entrance for Lyndon House is situated on Railway Road and there is an intercom at the
entrance. Please use the intercom to inform the receptionist of your arrival. When entering the
building, the reception and waiting room are located on the left as you walk through the front
door. Please take a seat in the waiting room and your clinician will collect you from here.
Train
Travelling to us by train is very convenient as we are located across the road from Sutton
Coldfield train station, a 1 minute walk away. Sutton Coldfield train station is situated on the
Cross-City Line, calling at:
Alvechurch, Barnt Green, Longbridge, Northfield, King's Norton, Bournville, Selly Oak,
University, Five Ways, Duddeston, Aston, Gravelly Hill, Erdington, Chester Road, Wylde
Green, Sutton Coldfield, Four Oaks, Butlers Lane, Blake Street, Shenstone and Lichfield
City.
Bus
The clinic is a 3-4 minute walk from Lower Parade which is served by the 5, 66, 71, 75, 77, 167,
168, 907, X4 X14, and X15 bus routes. Upon arrival in Sutton Coldfield walk towards Sutton
Coldfield Train Station and navigate from there using the map below.
Car
Our local motorway junction is M6 Junction 5 (Southbound carriageway only). We are
approximately 10-15 minutes by car from Junction 5. Our postcode for satellite navigation is B73
6BS. The building number is 49 for satellite navigation systems.
Parking
There are two parking spaces that are accessible at the front of the building. We ask that when
parking you ensure space is available for a second car.
Parking is also available in nearby streets (please ensure that you avoid parking in roads that require a
permit). Additionally, there are also local council car parks that can be utilised that are situated
within a couple of minutes walk of the building. The nearest car park is Railway Road on
Reddicroft. This car park takes coin payment or Pay by Phone app.
If you have any queries, please do not hesitate to contact us.
49 Lyndon road, B73 6BS
Writeupp: We use the clinically secure GDPR compliant video platform Writeupp. You do not need to download any programmes, and a link will be sent to you before your appointment is due to start to access the consultation. You do however need to ensure you have a compatible web browser. We strongly recommend reading this guide to ensure your first appointment runs smoothly: https://help.writeupp.com/en/article/video-consultations-a-guide-for-clients-isihtj/
Microphone and Camera Access: Please ensure you have authorised microphone and camera accessibility on your web browser before joining the appointment by the link that will be sent to you.
Mobile: Please ensure you have your mobile phone to hand so our clinician can contact you if there are any connection problems.
Hands Free: Our consultations are often long and it may be uncomfortable to hold a screen for a long period. Consider a hands free device.
Big Screen: In our consultations we may share videos or forms with you. If you have a small screen it may be hard for you to engage fully with the content. Use a laptop, desktop or ipad if possible.
Good Connection: It can feel very frustrating if you experience technical issues. One of the most common reasons is a poor download speed. Please ensure you have a good download speed. It sometimes can be useful to limit other members of your household from streaming during your appointment if this slows your connection. To be sure about your connection Uswitch offer a free broadband speed analysis and fast 3 minute check. You can find this service here: https://www.uswitch.com/broadband/speedtest/
Online Etiquette: Our clinicians appreciate if you can place your camera in a position to capture your entire upper body where possible.
Privacy: Our clinicians will be in a confidential and quiet space. We would appreciate if you could ensure the same. Consultations must not be recorded without prior consent and no third party persons should be present without informing our clinicians first.
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